Contract Performance and Value
Signed contracts only create value when they are actively managed. I help you turn supplier performance into predictable outcomes and make sure you capture the commercial value you negotiated – across service quality, cost, risk, and stakeholder satisfaction.
What I cover
Contract performance framework
KPIs/SLAs/XLAs, reporting, and escalation paths.
Governance cadence
QBRs, service reviews, decision rights, and action tracking.
Value tracking
Savings validation, consumption controls, credits/penalties, and benchmarking.
Renewal and change management
Scope changes, pricing updates, indexation, and renewal readiness.
Relationship health
Joint improvement plans, stakeholder alignment, and executive communication.
Risk and compliance topics
What you get
Clarity
Relationships
A stronger supplier relationship built on transparency, accountability, and constructive escalation.
Value
Communication
Executive-ready communication for C-level stakeholders (decisions, trade-offs, and options).
Next step
Bring one key supplier or contract to a Vendor Value Scan. We’ll identify the biggest performance/value gaps and agree a practical plan to close them.
Book your Vendor Value Scan now
Book a Vendor Value Scan and discover where cost, risk and optimization opportunities exist within your IT supplier ecosystem.
What I achieved in this space
A customer was up for renewal of their Microsoft Enterprise Agreement (20K seats across various user categories) and wanted to move from E3 to E5 to strengthen security and modern workplace capabilities. Microsoft pushed for a full, immediate shift to E5, which would have doubled cost and left many features unused for years.
My role was to secure the right commercial outcome while ensuring the organization could actually adopt the new capabilities and retire overlapping products.
I aligned requirements and adoption readiness with IT and the Cybersecurity teams, mapped which E5 capabilities would be deployed when, and built a negotiation strategy around phased value realization. I negotiated an annual step-up mechanism from E3 to E5, tied to implementation progress, while maintaining strong governance and clear decision points for each year.
Result
The customer avoided paying for shelfware, locked in the benefits of volume discounts over time, and created a realistic adoption path where security features were implemented and legacy tools could be retired in a controlled way.
